Shipping Policy

Processing time

All orders require 1 to 2 business days for processing before they are shipped.

Delivery time

Once shipped, orders are delivered to your address within 5 to 10 business days. Delivery times may vary depending on your location and customs procedures.

Shipping costs

We offer free shipping on every order. The final shipping cost, if any, is always shown at checkout before you pay.

Tracking

When your order ships you will receive an email with a tracking number so you can follow your package.

Address accuracy

Please make sure your shipping address is correct. We are not responsible for orders sent to an incorrect address provided by the customer.

Customs, duties and taxes

International orders may be subject to import duties or taxes, which are the responsibility of the customer.

Lost or damaged packages

If your package is lost or arrives damaged, contact us at aquapupsupport@gmail.com and we will help you.